Ptak Associates paints the big picture on Cloud, Mobile, Mainframes, Blockchain, DevOps,Cognitive Computing,Quantum Computing, etc. Partnering with us, IT organizations understand and prioritize their needs within the context of IT trends, and technology vendors refine their strategies. We provide both with market insight, actionable recommendations, and deliverables that communicate the business values of their products and services
Dimension Data has been a successful international presence
for a number of years. They have less visibility in the US and North American markets.
Founded in South Africa in 1983, NTT acquired them in 2010. Their current
revenue exceeds $7.5 billion, demonstrating strong, consistent growth that
continues after joining NTT.
We focus on their end user solutions covered in our briefing
with them. We do encourage you to visit their website to view
their full range of offerings. This Wikipedia article details their history.
First, we must compliment the
quality of Dimension Data’s marketing and advertising. Normally, we don’t
comment on this aspect of operations. However, we found their recent
advertisements in The Economist
magazine to be noteworthy, and so include one here. Such creativity will help
them capture the attention of the US and North American markets.
For several years’ post-
acquisition, NTT wisely kept the management team in place. This, combined with
the financial strength and presence resulting from the association with NTT, facilitated
expanding their marketplace positioning. As part of a larger entity, Dimension Data
got more exposure, as well as added to existing proven customer confidence in
their ability to deliver.
Dimension Data Advantage
Dimension Data recently briefed us on their End–user
Computing (EUC) strategy and offerings. To fully understand their offerings requires
knowledge of their vision of how Digital transformation is changing companies, and
its effect on various company stakeholders. So, we will first examine some of
the relevant trends and resulting pressures.
Organizations are under significant pressure to cut costs. In
response, some are reducing office space use by individual employees. In many
US companies, this trend is implemented by encouraging employee home offices. This
significantly affects the infrastructure and technology needed by the company.
In other cases, companies are implementing changes to the working environment
to attract and retain the best talent and remain competitive. Again, these
changes will impact workspace design, communications, digital infrastructure,
cloud (especially hybrid), data and information storage, (cyber)security and
Accompanying these macro trends
are others specifically related to transformations that accompany the move to an
increasingly Digital world. Some well-known, some not. Dimension Data has
identified a number of these, which include:
Intelligence & Machine Learning
specifically hybrid Cloud
Big Data &
the tools to analyze it
For many customers simply
identifying and installing the correct technology is insufficient. Some are
ill-equipped to cope with the new trends. Many risk being overwhelmed by the
challenges facing them in the new digital environment. Others are incapable or
uninterested in managing the operating technology.
Figure 1 Workspace for Tomorrow
That is precisely the entry-point identified by Dimension Data that
provides as the opportunity for them to stand-out and outshine the competition.
Dimension Data steps in with the ability to deliver a consultative workshop
engagement specifically designed to help clients to develop a plan to smoothly move
their workspaces to the next level.
Dimension Data is able to provide both an overall architecture, and a
framework adaptable to fit the specific needs of any organization. Dimension Data
is focused on enabling “Workspaces for Tomorrow” (Figure 1 – at right). This
provides the basis for implementation and delivery of a comprehensive suite of
workspace services to design, implement, maintain and even manage workspaces.
Dimension Data has a unique
offering which consists of a complete set of managed services to help customers
designing “digital workspaces to embrace the way employees live, work, and
collaborate.” Further, they “help organisations seamlessly unify the physical
and virtual world into a digital experience.”
Let’s look specifically at
Microsoft technology services. Dimension Data builds its expertise in this area
on recently acquired Canada-based Ceryx. Ceryx specialized in assisting
customers install and manage email services. Under Dimension Data’s auspices,
they are broadening their offerings to provide ‘Managed Cloud Services for
Microsoft’, which include all of Office 365, Skype for Business and Microsoft
Cloud, as well as other Microsoft products. As a North American company, Ceryx
additionally benefits Dimension Data with increased visibility in Canadian and
US markets. The End-user Computing suite of Workspace services includes
Workspace Mobility, Workspace Productivity Consulting Services and Software
End-user Computing spearheads
the “Workspaces for Tomorrow” effort within Dimension Data. Existing business
units in networking, security, datacenter, collaboration, customer experience
and service support cross-selling. With strategic partnerships with both
Microsoft and VMware and the support of the NTT Group, Dimension Data is the
engagement leader for outcome based services to enable “Workspaces for
Tomorrow”. All this combines to provide an impressive array of experience,
expertise and product.
Dimension Data has an
impressive reference list of worldwide customers for end user computing,
including well known banks, oil & gas companies, automotive manufacturers, etc.
We believe that a significant opportunity for growth exists for them in the US
and North American markets. We highly recommend investigating what they have to
offer. We think that there is a very good chance that they just might turn out
to be your best partner for your modernization efforts.