Thursday, December 4, 2014

CA Technologies – Refines its Dev Ops Portfolio to fit today’s Application Economy

 By Rich Ptak 

The ‘Application Economy’ has taken over. Both business and consumer oriented market environments have become fully digitized as they revolve around and depend upon digital technologies in every aspect of operations – from creation through to delivery and post-delivery services. From one-on-one tracking of consumers to record habits to behavioral analytics to identify the ‘next big thing’, an app is available or in the works to inform, monitor, manage and deliver services to the customer. Real- and near-real-time analysis of consumer and customer behaviors are being used to modify and create new services ‘on-the-fly’. Customer expectations of services and the buying experience are undergoing radical escalations. The impact on the enterprise continues to be dramatic. CA Technologies, along with other vendors have taken notice radically altering their own products, how they are created, implemented and packaged.

For enterprises, the result is enormous pressure to deliver high quality responses to evolving demands. To satisfy these demands, enterprise IT product teams must rapidly deliver high quality, agile, resilient apps. This makes IT Dev Op teams today’s critical operational areas. Enterprise success depends upon their ability to cooperate, coordinate and integrate to consistently deliver product.

 However, these teams have historically conflicting cultural backgrounds and performance metrics. Development’s success is in terms of agility, delivery speed, feature richness, time-to-market, and standardization. Operation’s success is in terms of consistency in delivery, process, order, and protection of legacy and proprietary uniqueness. Both want to be successful in contributing to the achievement of enterprise goals. But, the very nature of their respective tasks complicates their cooperation. CA’s Dev Ops[1] portfolio addresses that challenge by facilitating team interactions.


CA DevOps Portfolio

CA Technologies groups some sixty different Dev Ops products into three area-focused portfolios. These areas have been identified as key to building Dev Ops team cooperation and contributing to their success. These areas along with some of the benefits that accrue to Dev Ops teams and enterprise efforts as a result include:  

·        Agile Parallel Development – products that speed the creation of high quality applications by better managing the access to scarce resources by development, test and integrator teams; thus allowing them to work in parallel which cuts the time needed to deliver solutions;

·        Continuous Delivery – consists of libraries of integrations that are used to build tools to automate and orchestrate the application release and deployment process while reducing manual errors, lowering overall costs and facilitating the realization of business value;

·        Agile Operations – guarantees an exceptional customer experience by minimizing service interruptions and speedy problem resolution using end-to-end monitoring and in-depth visibility to speed discovery, diagnosis and resolution of disruptive events and anomalies.

 Here’s how CA Technologies summarizes their new product groupings.

CA Technologies is not stopping here. In addition, they announced CA Mobile App Analytics[1] (MAA) as part of their DevOps for mobile product suite. The product is designed to understand and optimize the customer experience with mobile applications. Using detailed data collected during the entire lifecycle of the application and end-user experience, it builds a comprehensive view of the experience, health of the application and processing of the customer interaction. Captured data can be used to identify and investigate performance or other issues with the app. It will provide details to enable application team insights into customer usage and behaviors that will help to identify new app services, potential features and necessary fixes.

The Final Word

The CA DevOps Portfolio and DevOps for mobile product suite demonstrate significant progress toward effectively meeting customer needs, i.e. fully integrated product suites targeted to resolve significant, painful IT and Enterprise problems. This extends across CA’s offerings. For example, CA Application Performance Management (APM) integrates mobile app and user data from CA Mobile App Analytics (MAA) to give insight into complex applications and link the mobile app user’s experience to data center operations. IT teams can access performance details from the mobile app thru middleware/infrastructure components to the backend mainframe or data base.
By listening carefully to customers, CA is identifying and tackling pressing problems. They aren’t the only vendors who have embraced this customer centric approach. They are among the more successful in adapting their sales and marketing messages to match their offerings. We think CA customers will find much to like as the company moves forward with the offerings now available. Well-deserved kudos go to CA Technologies on the success of its efforts to date.